FSA fines Land of Leather over insurance selling

Struggling sofa retailer Land of Leather was dealt another blow after being fined £210,000 by The Financial Services Authority for selling payment protection insurance (PPI) without properly training their staff or having adequate monitoring procedures in place according to The Times.

Of the 6 firms the FSA has penalised during its recent clampdown on PPI sales tactics Land of Leather is the first high street retailer. Although it is the last thing the struggling furniture group needed they may consider themselves lucky to escape the £1,000,000 fine levied on HFC Bank.

PPI policies are touted by vendors as a safety net for customers, protecting repayments on loans and credit for a fixed term, but consumer groups say customers are misled about the cover and that the policies simply generate profits for the companies selling and underwriting them. Sales staff receive commission for PPI sales and often push customers into buying unnecessary cover.

The FSA concluded that as a result of Land of Leather's actions 58,000 customers were exposed to “an unacceptable increased risk of buying unsuitable PPI”. They estimated that between May 2006 and June 2007 the retailer generated in excess of £3 million from sales of the policies and set the level of the fine accordingly.

Land of Leather has suspended all PPI sales while it tries to bring its procedures into line with the regulator’s guidelines.